The Spirit Realm

SoE's customer service sucks, and your cable companies customer service sucks too.. what they are trying to do is skim on the service in order to save money on that end. So they rather save $30k a year on an additional supervisor and lose whatever customers they lose.. after all after 7 years at 15$ a month, that's barely 1300$.. If they lost 166 customers a year due to not escalating to a supervisor AND the supervisor would gaurantee the customer is not lost, they'd be breaking even...

The underlying problem is that policy was set 7 years ago, by people who no longer work there who made EQ a success.. but times have changed, and the GM's / CS / SoE heads are basically giving really poor service, loosing people slowly due to that, but riding on the adicting quality of EQ.. Unfortunately, since it is such a good product, there isn't enough of a loss for them to realise it.